Introduction
The increasing complexity of digestive diseases, combined with rising healthcare demands, pressure on face-to-face consultations, and variability in clinical practice, requires a strategic transformation in care delivery models. Digital tools, such as artificial intelligence (AI) and teleconsultation platforms, offer promising solutions for enhancing clinical efficiency, patient experience, and care coordination. However, their successful adoption requires well-structured implementation plans and active interdisciplinary engagement.
Results & Findings
A multi-phase strategy was applied using Lean and the Consolidated Framework for Implementation Research (CFIR) frameworks in digital health service design. Key actions include: 1) Workflow analysis across outpatient, procedural, and administrative areas; 2) Stakeholder engagement through interdisciplinary rotations and co-design between the interdisciplinary team and patients; 3) Selection and evaluation of digital tools to be integrated, including clinical decision support systems, AI-based triage algorithms, patient self-management portals, and teleconsultation platforms, ensuring interoperability with existing systems; 4) Identification of barriers and enablers via focus groups and structured interviews to guide adaptive strategies; 5) Pilot phase planning with predefined indicators: appointment wait times, accessibility, staff satisfaction, digital literacy, and Patient-Reported Experience Measures (PREMs).
Summary & Discussion
Although full implementation is ongoing, preliminary results show strong engagement from nurses and physicians, with a positive view of digital tools to streamline care. Stakeholders anticipate better triage, fewer in-person visits, and alignment with international standards. Key opportunities include improved patient flow, real-time data use, and remote follow-up. Challenges involve digital skill gaps, change resistance, and training needs. Nursing leadership has been essential, driving innovation and shaping patient-centered digital care pathways.
Conclusion
A well-designed implementation plan is essential for the success of digital transformation in Digestive Care. Early involvement of nurses and interdisciplinary teams, combined with adaptive implementation strategies and a focus on patient experience, creates the conditions for sustainable innovation. The experience may serve as a model for other departments considering similar digital transitions. Investing in digital nursing leadership and reinforcing multidisciplinary teamwork will be key to unlocking the full potential of technology in patient care.
References
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